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DyanG412 Member since 2013 212 posts
Hawaii Medical Service Association
Posted: 3 years ago
Last activity: 3 years 11 months ago
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User reference field is not displayed in implementation layer case designer

I used user reference field to select a specific user for the purpose of routing in Approval shape. I can select the user reference field from the dropdown but I can see nothing in the dropdown when I select the user reference field for the routing. I have imported the same case type rule from the framework but there is obvious descrepancy in the routing configuration while just imported. 

What is causing this issue and how can it be resolved?

***Updated by Moderator: Marissa to update topic categories***

Case Management
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