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Amy Maher (AmyM4026)
Customer Value Partners

Customer Value Partners
AmyM4026 Member since 2016 1 post
Customer Value Partners
Posted: May 17, 2017
Last activity: May 31, 2017

What does the Update button on the Work Toolbar do?

I notice that on the work toolbar on each work item, there is an "Update" button. I am wondering what the purpose of that button is, but I can't find any information on it. What I am wondering is can we use that to allow users to make data updates/corrections to a work item after the case is closed? We are running in to issues with users having to constantly re-open cases to make these updates, and then it creates problems with timing and reporting. Any help would be appreciated!

***Edited by moderator, Maryrita: moved to Product Support Community from Business Architects Community***

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