Question
What does the Update button on the Work Toolbar do?
I notice that on the work toolbar on each work item, there is an "Update" button. I am wondering what the purpose of that button is, but I can't find any information on it. What I am wondering is can we use that to allow users to make data updates/corrections to a work item after the case is closed? We are running in to issues with users having to constantly re-open cases to make these updates, and then it creates problems with timing and reporting. Any help would be appreciated!
***Edited by moderator, Maryrita: moved to Product Support Community from Business Architects Community***
We are currently using 7.2, although this was an upgrade from 6.0. The reopens are mostly due to either data entry errors (which we are working to correct) or after-the-fact updates (e.g. after the case is closed, someone calls in with a question/update that needs to be recorded).
Hi - Can you please provide info on what version of Pega and/or Strategic Application you are using to help confirm / provide a better answer?
I do recall the update button in a Pega 6 application I worked on, I think it was more to get from "review mode" to "perform mode" so I don't think it would do what you are looking for as configured out of the box, if we are thinking of the same thing.
For your situation, I would try to do some analysis as to why the information is being updated after the case is closed. Are you capturing a reason for these reopens? These reasons might help you understand if the cases are being closed too early, or perhaps a case / process step was missed...not sure just throwing out some ideas.