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Abhijith_CLSA62 Member since 2016 15 posts
Telstra
Posted: 2 years ago
Last activity: 2 years 10 months ago
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What should be the 'Applies To' class of a standard agent activity?

What should be the 'Applies To' class of a standard agent activity? If you are processing an update to a case, Is it supposed to be System-Queue-XXX or Work Item class? I think it should be System-Queue-XXX as each agent item is an instance of this class. Appreciate other views on this.

Data Integration Java and Activities
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