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GlenCaldwell Member since 2018 4 posts
Stratosphere Technical Consulting
Posted: 1 year ago
Last activity: 1 year 4 months ago
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When switching applications, need to switch more than just access group

In version 7.3.1, we have a requirement for operators to be able to switch between multiple applications that are all hosted in the same instance. These applications have dependencies other than just on the access group itself, which appears to be the only thing that changes with the OOTB swith applications control.

Say the operator IDs need to be structured like this:

Access Group

Work group

Skills

Workbaskets

App1ClaimsIntake

ClaimsIntake

English

Spanish

ClaimsIntakeWest

App2PolicyUpdate

PolicyAdmin

PolicyAdministration

App3ClaimsApprover

Approver

English

French

Italian

ApproverWest

When an operator ID is saved with the first row of data, and that operator uses the OOTB switch applications control to change to App3ClaimsApprover, the work group, skills, and workbaskets remain unchanged in the operator ID record and on the clipboard.

Since various parts of the App3’s configuration are built requiring the App3ClaimsApprover to be in a certain work group and have access to certain workbaskets, the operator is not able to see various reports and work.

What is the best way to deal with this need?

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