Question

4
Replies
1051
Views
Chakri Payyavula (ChakriP8)
Accenture

Accenture
US
ChakriP8 Member since 2014 65 posts
Accenture
Posted: March 16, 2020
Last activity: March 17, 2020
Posted: 16 Mar 2020 12:12 EDT
Last activity: 17 Mar 2020 11:40 EDT
Closed

Work List vs Work Queue

When an assignment is in a Work Queue and an operator assigned to that Work Queue sees and 'opens' the assignment, will that assignment be automatically routed to the Work List of that operator? 

Once an assignment is in the (personal) WorkList of an operator, can other operators take ownership of that particular assignment?

 

 

Case Management Cross-Industry Senior System Architect
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.