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ChakriP8 Member since 2014 62 posts
Accenture
Posted: March 16, 2020
Last activity: March 17, 2020

Work List vs Work Queue

When an assignment is in a Work Queue and an operator assigned to that Work Queue sees and 'opens' the assignment, will that assignment be automatically routed to the Work List of that operator? 

Once an assignment is in the (personal) WorkList of an operator, can other operators take ownership of that particular assignment?

 

 

Case Management Cross-Industry Senior System Architect
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