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Duarte Moita (DuarteM7)
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DuarteM7 Member since 2015 24 posts
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Posted: July 22, 2018
Last activity: April 15, 2019
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Wrap up at the end of every call transfer

Hello,

Right now if agent A answers a call and transfers it to agent B that then transfers it to supervisor C who finally solves the customer issue, there's only one wrap-up made by supervisor C, being A and B unable to key-in their notes or seeing their actual call time logged.

I'd like to know if there's a way to have a wrap-up every time a call is transferred, even if that doesn't correspond to the end of the customer interaction nor to the current case resolution.

Regards,

Duarte

Pega Customer Service
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