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Larry Madson (LarryM31)
Capgemini Financial Services
Senior Consultant
Capgemini Financial Services
US
LarryM31 Member since 2015 7 posts
Capgemini Financial Services
Posted: April 8, 2016
Last activity: November 30, 2016
Posted: 8 Apr 2016 22:56 EDT
Last activity: 30 Nov 2016 10:56 EST
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Integrating CPM and NBAM/NBAA

Hi:

I am looking for some high level information that talks to integrating CPM and NBAM/NBAA.  I am not looking for "how" to do it, but I am looking for more along the lines of what happens where once the integration is complete.

For instance: 1. Do all inbound calls start in CPM?

                      2. If a call has a service intent, do you work/close the intent in CPM and then go to NBAM/NBAA to work the offer?

Thanks

***Edited by Moderator:  Maryrita added Group Tag***

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