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LarryM31 Member since 2015 7 posts
Capgemini Financial Services
Posted: 4 years ago
Last activity: 4 years 6 months ago
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Integrating CPM and NBAM/NBAA

Hi:

I am looking for some high level information that talks to integrating CPM and NBAM/NBAA.  I am not looking for "how" to do it, but I am looking for more along the lines of what happens where once the integration is complete.

For instance: 1. Do all inbound calls start in CPM?

                      2. If a call has a service intent, do you work/close the intent in CPM and then go to NBAM/NBAA to work the offer?

Thanks

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