Lochana Durgada Vijayakumar (Lochan_DV)
Lead Technical Documentation Specialist
Pegasystems Inc.
Lochan_DV Member since 2015 96 posts
Posted: July 18, 2016
Last activity: October 4, 2018
Posted: 18 Jul 2016 10:15 EDT
Last activity: 4 Oct 2018 13:54 EDT

Raising Support Requests for Hotfixes now made easy!

Have you gone through our Support Articles or discussions on our community and identified a hotfix (HFix-xxxxx) you need? Here’s what you need to do next!

1. Get on to My Support Portal on PDN: https://pdn.pega.com/support/my-support-portal

2. Click the orange button that says Create

3. Select Existing Hotfix Request in the Request Type dropdown list

4. Enter the hotfix (HFix-xxxxx) you need in the Requested Hotfix ID field (note that there is no dropdown to choose an existing hotfix here, you have to enter the hotfix ID yourself!)

NOTE: Make sure to the format of the hotfix you enter is, "HFix-xxxxx".

When you enter your Project Information, the system checks if the Product and Version, the hotfix was built for, matches the Product and Version you selected.

If a mismatch exists, the system returns the following error and will not allow you to Submit the SR until this mismatch is resolved.

“The existing hotfix requested must be for the same Product and Version as the Support Request.”

5. Fill in the rest of the fields as usual and click Submit Request to create your SR with Pega GCS!

If you have any questions, please post a comment below.

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