How "made it easy" (Subj)? Now I need to create one SR (SR-B84106) that requires creating another SR (SR-B86332) to download hfix. Usually, other vendors make the link to patches/hotfixes that the authenticated requestor can look the list, search and download it. That's really easy.
Thank you for your feedback here. I looked into the SRs. Unfortunately, to obtain a HFix, we currently have to create a new SR with the Request Type of "Existing Hotfix Request". As we look to make the process simpler, we'd appreciate a detailed feedback from you. Please submit your feedback on the My Support Portal. The only option for feedback I see there is under Resources > Report an Issue with MSP
It is recommended to create a different SR for each of the hotfixes. These requests are processed mostly within the same day unless there is a reason to investigate in to the request. Please mention that you need these hotfixes for the installation, that should make things smoother. In case you're finding a delay in the processing, you could call on the Support Numbers