UdhayakumarA7830 Member since 2018 1 post
Bank of America
Posted: 1 year ago
Last activity: 1 year 9 months ago

Active and inactive workbaskets

Hi All

As per the default workgroup, the workbasket is available in the Case Portal. Now if operator id has multiple workgroups corresponding all the workbasket should visible in the portal.

If A having Workgroups WG1 ,WG2 and WG3. Each has separate workbasket. But A can make only one workgroup as Default and same workbasket will available in the portal. Now my requirement is all the workgroups corresponding Workbasket should available in the portal.

Kindly post your suggestions.

Note: ReportDefinition I am using for extracting default workbasket.(pyDisplayHarness.pyActiveWorkGroup)

***Edited by Moderator: Pallavi to update platform capability tags***

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