Question 3 Replies 1844 Views × Close popover Aparna Gopakumar (AparnaGopakumar) TCS TCS IN View Profile Send Message AparnaGopakumar Member since 2015 34 posts TCS Posted: May 22, 2017 Last activity: May 25, 2017 Posted: 22 May 2017 5:30 EDT Last activity: 25 May 2017 9:40 EDT Closed Solved Agent activity execution failed, when manual activity run is success. Manual activity execution is success but with agent is failed. SMA shows a NullPointerException. Attached the log file and SMA exception. What could be the reason for agent failure? PRPC version - 7.2 Agent is configured for appropriate access group and is Advanced with No Authentication. × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 22 May 2017 6:13 EDT × Close popover Basavaraj Kadakol (BASAVARAJ) PEGA Technical Manager Pegasystems Inc. IN View Profile Send Message BASAVARAJ PEGA replied to AparnaGopakumar Hi Aparna, Could you please trace the agent and provide the agent tracer. The logs snippet will not be of much help for the issue. Regards, Basavaraj Posted: 3 years ago Posted: 22 May 2017 6:15 EDT × Close popover Madhuri Koravadi Srinidhi (Madhuri_Koravadi) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message Madhuri_Koravadi PEGA replied to AparnaGopakumar Hi Aparna, The error details provided are not sufficient to comment on the issue. Can you please provide more details? Also could you please trace the agent to get a clear picture on where it is failing. You may go through the below video to help you with the same: https://pdn.pega.com/pegatube/support-guide-how-trace-agent Regards, Madhuri Accepted Solution Posted: 3 years ago Posted: 25 May 2017 1:53 EDT × Close popover Aparna Gopakumar (AparnaGopakumar) TCS TCS IN View Profile Send Message AparnaGopakumar TCS replied to AparnaGopakumar Thank you for your responses, Basavaraj and Madhuri. The issue was debugged and I found the root cause - one of the step pages was not given correctly. After rectifying, activity is being picked up by agent successfully.