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 Aparna Gopakumar (AparnaGopakumar)
TCS

TCS
IN
AparnaGopakumar Member since 2015 36 posts
TCS
Posted: May 22, 2017
Last activity: May 25, 2017
Posted: 22 May 2017 5:30 EDT
Last activity: 25 May 2017 9:40 EDT
Closed
Solved

Agent activity execution failed, when manual activity run is success.

Manual activity execution is success but with agent is failed. SMA shows a NullPointerException. Attached the log file and SMA exception.

What could be the reason for agent failure?

PRPC version - 7.2

Agent is configured for appropriate access group and is Advanced with No Authentication.
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Posted: 4 years ago
Posted: 22 May 2017 6:13 EDT
Basavaraj Kadakol (BASAVARAJ)
PEGA
Technical Manager
Pegasystems Inc.
IN

Hi Aparna,


Could you please trace the agent and provide the agent tracer. The logs snippet will not be of much help for the issue.


Regards,


Basavaraj
Posted: 4 years ago
Posted: 22 May 2017 6:15 EDT
Madhuri Koravadi Srinidhi (Madhuri_Koravadi)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Aparna,


The error details provided are not sufficient to comment on the issue. Can you please provide more details?


Also could you please trace the agent to get a clear picture on where it is failing. You may go through the below video to help you with the same:


https://pdn.pega.com/pegatube/support-guide-how-trace-agent


Regards,


Madhuri

Accepted Solution

Posted: 4 years ago
Posted: 25 May 2017 1:53 EDT
Aparna Gopakumar (AparnaGopakumar)
TCS

TCS
IN

Thank you for your responses, Basavaraj and Madhuri. The issue was debugged and I found the root cause - one of the step pages was not given correctly. After rectifying, activity is being picked up by agent successfully.