Question

8
Replies
279
Views
SeetharamanS6991 Member since 2018 2 posts
TATA Consultancy Services Ltd
Posted: December 24, 2019
Last activity: February 20, 2020
Solved

Agents stop with the exception due to lock not obtained on the work object

Hello, After up gradation of our environment from 7.2.2 to 8.2.3 we are facing an issue in agents. Few agents are getting stopped with the following exception. "QueueForLockedTasksCannot obtain a lock on instance "class instance name xyz" , as Requestor B49PCEEHPSBHDKYQEZ0VELWNXT7QRGA7SA already has the lock". Kindly help us to resolve the issue. Thanks, S.Seetharaman

***Edited by Moderator Marissa to update platform capability tags****

System Administration
Share this page LinkedIn