Assignment should proceed once email response is received
Hi,
I have a requirement where the assignment in a flow is to proceed once the email response is received for that assignment from an external user.
Should i use email listener for this or the DWA functionality.
Currently i have configured a listener but dunno how to apply that to the flow or relate it to the case.
Can someone please help me with this
Posted: 1 year ago
Posted: 1 year ago
Hi Inakh,
It says that in Agent Schedule we have to enable the ProcessEmailRequest activity, However i am not able to see that in the agent schedule. Does this get included in that list automatically when we enable the listener on the node ?
I am using Pega 7.3
Hi Suraj,
Below article might give you pointers for your use case. Please go through:
https://community.pega.com/knowledgebase/articles/how-configure-email-b…