Question2Replies274Views SivaKrishnaThumati Member since 2016 4 posts Cognizant Technology Solutions Posted: 2 years agoLast activity: 2 years 7 months ago Closed Solved Auto process the request by using Pega features like Agents , Listeners , SlA's etcHi Team,We have an requirement like below.Please help on this.Story : We have to connect the other application and get the data then validate this data and send an emailExample : In response data we have dates , Calculate these dates with current date , if result is 30 days then we need to send an escalation mail.Note : this should happen automatically i.e per day two times without user request.We know through Agent we can achieve but I don’t have full command on agents.Please provide design algorithm for above requirement.Thanks,SivaKrishna Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 2 years agoUjjwalShukla_GCS PEGA replied to SivaKrishnaThumatiHi ShivaKrishna, Yes it can be achieved using Agents. Below are pointers to achieve it:- 1)Create a connectSOAP/REST depending on the kind of integration you require to connect to external system. 2)Create an activity to use your connector 3)Use expression builder to calculate the dateDifference 4)Send the mail using one of numerous OOTB email related activity that we have. 5)Create two agent and schedule them for two different time with above created activity. Regards, Ujjwal Posted: 2 years agoSivaKrishnaThumati Cognizant Technology Solutions replied to UjjwalShukla_GCSThank you UJJWAL!!!!!!!