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Barry Coughlan (BarryC37)
ASB
Head of Intelligent Automation
ASB
NZ
BarryC37 Member since 2016 1 post
ASB
Posted: April 26, 2017
Last activity: April 27, 2017
Posted: 26 Apr 2017 22:18 EDT
Last activity: 27 Apr 2017 21:53 EDT
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Best practice change management

I'm struggling to find any material to support the people change management aspect of adopting Pega BPM/workflow?

Typically staff are moving from a low level of automation, multiple systems and work arounds that have evolved for years to a world of reporting, auditability, automation and all the other good stuff that comes with Pega. However, I can't find any material to support the people change aspect, how to smooth the transition, how does this now impact managers, how do they use the data/reporting to run an effective team etc. Even some basic documentation/glossary to explain the likes of what is 'next assignment' - How does it work, why should I use it?

Has anyone found this type of documentation from Pega? Appreciate any ideas, links, documents that people can share.

Thanks

Case Management Project Delivery
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