I'm struggling to find any material to support the people change management aspect of adopting Pega BPM/workflow?
Typically staff are moving from a low level of automation, multiple systems and work arounds that have evolved for years to a world of reporting, auditability, automation and all the other good stuff that comes with Pega. However, I can't find any material to support the people change aspect, how to smooth the transition, how does this now impact managers, how do they use the data/reporting to run an effective team etc. Even some basic documentation/glossary to explain the likes of what is 'next assignment' - How does it work, why should I use it?
Has anyone found this type of documentation from Pega? Appreciate any ideas, links, documents that people can share.