Santhosh Bagannagari (bagas)
Tech Lead, Security Engineering
Pegasystems Inc.
bagas Member since 2012 4 posts
Posted: September 24, 2018
Last activity: May 7, 2019
Posted: 24 Sep 2018 17:49 EDT
Last activity: 7 May 2019 3:11 EDT

Case Cancel action causing blank screen on portal


We are on Pega 7.3.1 version. We have User and Manager portals in our application. We added a close icon in pyCaseHeaderOuter section and configured "Cancel" action for on click event.

When user opens any assignment and completes it, confirm harness is shown (standard way in most of the applications). If user closes the work item using the close icon on this screen, blank screen is shown.

It is working fine and closing the case object when

  • The case is opened in review harness (opening from recents) and close the work item using same close icon.
  • The case is opened from Manager portal (all scenarios are working fine here)

This issue is specific to User portal.

I tried with giving same roles to both User and Manager groups but it didn't help.

No log errors are found.

I have also tried with checking out the OOTB supplied pyCaseHeaderOuter section and added ONLY Close icon with Cancel configuration, but this didn't help too.

Has any one faced similar issue or any thoughts around this ?

***Edited by Moderator Marissa to update SR Details***

Pega Platform User Experience Support Case Exists
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