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Divakaran Jeyaraj (DIVAKARJEY12)
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DIVAKARJEY12 Member since 2012 11 posts
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Posted: June 20, 2018
Last activity: May 7, 2019
Posted: 20 Jun 2018 19:59 EDT
Last activity: 7 May 2019 3:12 EDT
Closed

Portal screen becomes blank

We have a scenario where the user completes a case and we show the review harness. User then clicks on the X button on the window and the portal screen becomes blank.

Same scenario happens when the user clicks on a close button while working on a case.

This is happening randomly. 2/3 times a day.

***Edited by Moderator Marissa to update platform capability tags***

Case Management User Experience
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