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Posted: April 19, 2017
Last activity: April 19, 2017
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Case restriction in manager portal/Case portal
Hi Team,
I have a requirement that case should be visible/access to few operators in manager portal/Case portal. How can we achieve in Pega 7.1.9.
***Moderator Edit: Vidyaranjan | Updated Categories***
Hi Chand,
For this requirement you have to configure for the skill routing.Based on the skill it will available in the users work list.
Thank you