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cognizant
Posted: July 25, 2019
Last activity: July 26, 2019
Unable to perform case search via Case Manager Portal
Hi All,
Can anyone help me with resolving below issue. I have a requirement where after entering the case number in a text box on case manager portal the case should get directly opened if exists. I have tried to use the OOTB activity called Work-.Open but when I'm manually running the activity and supplying the parameter it is searching and showing the case ( I have written an activity to search a case on a click on an Icon) but after trying the same after launching the case manager it is not populating the case.
Please find the attached screen shot of configuration.
***Edited by Moderator: Lochan to update platform capability tags***
Posted: 1 year ago
I'm wondering if the parameter value is not what you think it should be when it gets passed to the server. I would do a network trace to see if the search value is actually present. If it is, then the next step would be to Trace the operation for the manual and the UI execution, and compare the two. Make sure to enable ALL rulesets and ALL event types, as you never know what is important. I've attached the 3.2 version of the tracerviewer tool. You can download it, unzip it, and then double-click on the command file to run the very-intuitive viewer. I draw your attention to the tree-view option, which makes reading a tracer log much easier than working with the runtime tracer. This tool is available on the Community, although I don't have the link handy, hence I'm providing you with the tool