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MAHI252385 Member since 2010 21 posts
Infosys
Posted: 2 years ago
Last activity: 2 years 4 months ago
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Case screen refresh not working properly

We have upgraded Pega 6.2 version to Pega 7.3.1

We are getting exception when click on refresh button in confirm harness. We have case like user submits data in screen and wait for background process(Agent) completes. Until order get updates, user click on refresh screen to see the new updates.

Once the agent resume case, User clicked the refresh button. screen showing the exception as "This action is not allowed as it is outside the current transaction."

Please suggest any solution for this.

Log Error:

ERROR: posted transaction id 'a2f2b0ca7fe0454f512e8fd7588e3284' for frame 'pyWorkPage' DOES NOT match record 'c71e6871b27526eaa61042e1d8fc98ea' 1 Options Lines Per Page Number of Pages Presented
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