Question2Replies125Views ShivaG70 Member since 2018 1 post Nike India Posted: 2 years agoLast activity: 2 years 3 months ago Closed Cases in Wait shape gets executed in which node?I have multi-modal environment and application has two wait shapes, I read somewhere that the cases with wait shape gets executed only on UTIL node. Needs more insight on this.***Edited by Moderator Marissa to update platform capability tags*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoRaju_Botu Areteans replied to ShivaG70Could you please elaborate what you mean by UTIL node? As far as i know, these SLA events are processed by Pega-procom agents and as long as the the agent is enabled on that node, they will be processed. ServiceLevelEvents Posted: 2 years agoSantanu PEGA replied to ShivaG70Hi The wait shape utilizes the SLA functionality. So you will see a queue item created that will be processed by the Service Level Events. So if a node is dedicated for agents, it will be processed by that.