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Santanu Mandal (SantanuMan)
Cognizant Technology Solutions
Sr. Technology Architect
Cognizant Technology Solutions
IN
SantanuMan Member since 2008 7 posts
Cognizant Technology Solutions
Posted: May 25, 2018
Last activity: June 25, 2018
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Create case types in existing application

Hi All,

We are upgrading an application to 7.3.1 from a prior version. We have been requested to check feasibility of creating case types in existing application. I understand that technically we can create case type and we can reuse some flow rules in stages. However I think this change may have severe impact on the in-flight work objects if assignments or flow hierarchy is changed by any chance. I would like to know -

1. Has anyone done case type conversation in existing application post Pega7 upgrade? If yes, what is the suggested approach?

2. Was there any impact on the in-flight workobjects in production?

Thanks in advance.

Regards,

Santanu

***Edited by Moderator Marissa to update platform capability tags***

Case Management System Administration Upgrades
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