Question
Cognizant Technology Solutions
IN
Last activity: 4 Oct 2018 13:54 EDT
Introducing Case type in existing application
Team,
We have an existing application with no case management involved. We have new CRs developed for the existing application. We plan to have case management for one particular CR alone.
That means we will insert case management in the existing design.
As we are new to case management implementation we need to understand whether this will work? For case types, we need to have 'work-cover-' as the parent class but if we use the same by direct inheritance, we might not have access to our already existing parent pattern classes via inheritance.
Please validate this point. Kindly suggest whether we can have case type in between the classes & rules that exist in our current application.
Thanks,
G.Manikandan
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Pega Systems
IN
Suppose, your existing class is "ABC-PQR-XYZ".
On making Case Management related changes, this class will have directed inheritance from "Work-Cover-" and pattern inheritance with "ABC-PQR".
This change might not create any issue.
Cognizant Technology Solutions
IN
Ok. If we check the check box of use pattern inheritance, then the case type explorer tree doesn't appear. Will this be an issue?
Updated: 28 Jun 2016 4:17 EDT
Pega Systems
IN
Particular Case Type gets displayed in Case Explorer only if it has directed inheritance with Work-Cover- (directly or indirectly).
Checkbox "Find by name first (Pattern)" is selected by default. This might not create any issue.
Can you please elaborate the issue which you are facing?
Also, Have you upgrade from any particular PRPC version to Pega 7.* ?
Or, Have you imported any Application RAP (taken form PRPC 5 / 6) to Pega 7.* ?
Cognizant Technology Solutions
IN
Yes..We have upgraded our Pega Application from Pega 6.x to Pega 7.1.6. We haven't used case types till now. We have a class hierarchy in which there is a framework layer and specialized layer. We are trying to introduce case type for a specific module in specialized layer. But when we have work-cover- as directed inheritance, framework layer rules are not visible in the inheritance when we try to customize the process created via case types implementation.
If we point the directed inheritance to our framework layer class instead of 'work-cover-' we can inherit the framework layer rules.
Do we need to have ' work-cover-' as directed inheritance for case type class? Is there any way around?
Please suggest.
Thanks.
Pega Systems
IN
In general, particular Case Type gets displayed in Case Explorer only if it has directed inheritance with Work-Cover- (directly or indirectly).
You can keep current setting i.e. specialized layer having directed inheritance with framework layer.
But, make sure that framework layer has directed inheritance with Work-Cover- (directly or indirectly).
NB: This change might not create any issue as "Work-Cover-" has directed inheritance with "Work-".
Cognizant Technology Solutions
IN
Can we convert a existing class into a case type class?
Pega Systems
IN
As per my understanding, an existing Class can be converted into a Case Type.
I verified this on the sample application and it gave satisfactory results.
Cox
US
Hi
how did you achieve above and is it showing up in the case type list?
Did you create all rules manually in the class?
Cognizant Technology Solutions
IN
Any suggestions?
Virtusa Consulting Private Limited
IN
Hello Manikandan,
Did you find any solution to your problem?
Actually I'm trying to do same in my application. If you already have a solution. will you please share some information with me?
Thanks,
Vijay.