We have an existing application with no case management involved. We have new CRs developed for the existing application. We plan to have case management for one particular CR alone.
That means we will insert case management in the existing design.
As we are new to case management implementation we need to understand whether this will work? For case types, we need to have 'work-cover-' as the parent class but if we use the same by direct inheritance, we might not have access to our already existing parent pattern classes via inheritance.
Please validate this point. Kindly suggest whether we can have case type in between the classes & rules that exist in our current application.
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Yes..We have upgraded our Pega Application from Pega 6.x to Pega 7.1.6. We haven't used case types till now. We have a class hierarchy in which there is a framework layer and specialized layer. We are trying to introduce case type for a specific module in specialized layer. But when we have work-cover- as directed inheritance, framework layer rules are not visible in the inheritance when we try to customize the process created via case types implementation.
If we point the directed inheritance to our framework layer class instead of 'work-cover-' we can inherit the framework layer rules.
Do we need to have ' work-cover-' as directed inheritance for case type class? Is there any way around?