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changel90 Member since 2018 7 posts
Willis Towers Watson
Posted: 1 year ago
Last activity: 9 months 4 weeks ago

Creating Case Types

How do I create Case Types in Pega Knowledge 7.31? It seems relatively easy by selecting 'Add a case type' however, I continue getting errors due to rulesets where the ruleset drop down is but there aren't any options in the drop down. What am I needing to do to successfully create a Case Type?

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Pega Knowledge Case Management
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