Question

6
Replies
1347
Views
Chelsea Angel (changel90)
Willis Towers Watson

Willis Towers Watson
US
changel90 Member since 2018 7 posts
Willis Towers Watson
Posted: December 26, 2018
Last activity: September 3, 2019
Posted: 26 Dec 2018 11:22 EST
Last activity: 3 Sep 2019 20:29 EDT
Closed

Creating Case Types

How do I create Case Types in Pega Knowledge 7.31? It seems relatively easy by selecting 'Add a case type' however, I continue getting errors due to rulesets where the ruleset drop down is but there aren't any options in the drop down. What am I needing to do to successfully create a Case Type?

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Pega Knowledge Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.