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 Kaushik Kumar (KaushikK1269)
Infosys Limited

Infosys Limited
IN
KaushikK1269 Member since 2015 8 posts
Infosys Limited
Posted: February 16, 2018
Last activity: February 19, 2018
Posted: 16 Feb 2018 4:38 EST
Last activity: 19 Feb 2018 0:29 EST
Closed

Custom logo displaying as 'X' cross mark on portal screen refresh

Custom logo on header of portal screen does not load on IE browser refresh and displaying 'X' cross mark as in attached screenshot. It is working fine on Chrome browser. The image is stored as binary and loaded through HTML rule. Kindly advice.

The logo is displaying fine on initial login/screen load, but on refresh the logo displays 'X' cross mark. This is happening only on IE browser

Pega Version - 7.1.8

IE Version - 11.0

User Experience
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Posted: 3 years ago
Posted: 16 Feb 2018 5:03 EST
Mohammad Asif Hasan (Asif Hasan)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Kaushik,


Thanks for posting on PSC.


It appears to me, a probable issue with caching mechanism or other configuration with IE browser.


I could find several post on similar issues reported with IE 11 browser:-


- https://github.com/angular-ui/ui-grid/issues/3376


- https://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/crosses-appear-in-internet-explorer/47edf4f2-3f2c-4226-9d4d-8e8f5579aec7?auth=1


Hope it assists you. Kindly notify if it does for sharing with the larger audience.


Regards,


Asif


 
Posted: 3 years ago
Posted: 16 Feb 2018 5:23 EST
Kaushik Kumar (KaushikK1269)
Infosys Limited

Infosys Limited
IN

Hi Asif, 


The system is on Windows 7 and all driver Softwares are up to date and clearing IE browser cache also did not help. 


 


Thanks


Kaushik
Posted: 3 years ago
Posted: 16 Feb 2018 7:33 EST
Ashok Kumaresan (uashok93)
Areteans Tech

Areteans Tech
IN

Please let us how have you included the image file in the section . 


1) upload the binary file and used icon control for showing the image


2) html img tag to display the image .


Thanks.>!!
Posted: 3 years ago
Posted: 19 Feb 2018 0:29 EST
Kaushik Kumar (KaushikK1269)
Infosys Limited

Infosys Limited
IN

Hi Ashok,


We have used html img tag for display.


<TD>


<img src="ServiceExport/<%=tools.getProperty("pgContextData.BrandingStyle").toString().trim()%>/logo.jpg" alt="QBF" style="height:50px;width:43px;valign:middle"/>


</TD>


 


Thanks


Kaushik

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