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Kalyan Ponnada (PONNADAK2)
The Hanover Insurance Group
Enterprise Architect
The Hanover Insurance Group
US
PONNADAK2 Member since 2008 5 posts
The Hanover Insurance Group
Posted: September 6, 2016
Last activity: November 30, 2016
Posted: 6 Sep 2016 21:23 EDT
Last activity: 30 Nov 2016 9:47 EST
Closed

Customer Service Implementation

Hi,

we have a custom pega application for our backoffice ( ie no pega frameworks ) . we now want to implement Cust Service for Insurance as our front end call center application . there are a subset of users that will play both front office csr role aswell as backoffice  processing associate. we are wondering if we should implement cust service as a seperate application on the same db as backoffice application and take advantage of common tables vs installing  a seperate instance with seperate db and communication b/w the systems thru rest services etc. ours is not a big implementation , so wondering if there are any suggestions  and points to consider . 

 

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