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 sunil kumar behara (sunbehar)
TechStar Software Development India Pvt Ltd
sunil kumar behara
TechStar Software Development India Pvt Ltd
IN
sunbehar Member since 2017 6 posts
TechStar Software Development India Pvt Ltd
Posted: July 12, 2019
Last activity: July 31, 2019
Posted: 12 Jul 2019 3:08 EDT
Last activity: 31 Jul 2019 8:10 EDT
Closed

Customer service Custom Customer class

Hi,

How to enable the customer service to point to our custom customer class instead of OOTB pegadata-contact and how can we test to which customer class it is referring.

Please help us.

Thanks,
Sunil

Pega Customer Service
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Posted: 1 year ago
Posted: 15 Jul 2019 5:17 EDT
sunil kumar behara (sunbehar)
TechStar Software Development India Pvt Ltd
sunil kumar behara
TechStar Software Development India Pvt Ltd
IN

Could anybody help us with the above query please.
Posted: 1 year ago
Posted: 31 Jul 2019 8:10 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

You can check the class settings by navigating to Customer Service > Settings > Class Settings

Update in Designer Studio. Click the Update button and it will open the Data Transform rule.