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 sunil kumar behara (sunbehar)
HCL Technologies Ltd

HCL Technologies Ltd
IN
sunbehar Member since 2017 6 posts
HCL Technologies Ltd
Posted: July 12, 2019
Last activity: July 31, 2019
Posted: 12 Jul 2019 3:08 EDT
Last activity: 31 Jul 2019 8:10 EDT
Closed

Customer service Custom Customer class

Hi,

How to enable the customer service to point to our custom customer class instead of OOTB pegadata-contact and how can we test to which customer class it is referring.

Please help us.

Thanks,
Sunil

Pega Customer Service
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Posted: 2 years ago
Posted: 31 Jul 2019 8:10 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

You can check the class settings by navigating to Customer Service > Settings > Class Settings

Update in Designer Studio. Click the Update button and it will open the Data Transform rule.

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