Question1Replies44Views×Close popoverNarendra Potnuru (NarenP_Infosys) Infosys Pty Ltd Principal Consultant Infosys Pty Ltd AU View Profile NarenP_Infosys Member since 2011 8 posts Infosys Pty Ltd Posted: September 13, 2017Last activity: September 13, 2017Posted: 13 Sep 2017 21:00 EDTLast activity: 13 Sep 2017 23:58 EDT Closed Directed Web Access - Email locking issueHi all,I implemented Directed Web Access functionality to cater for the approval process. Now, I am ending up with locking issues. Here is the issue for referenceUsers will get an email with a link to access external assignmentUser opened the External assignment to approve/reject the decision.User closed the assignment by clicking on x icon available on the browserService Level agreement configured on the external assignment trying to acquire the lock ended up encountering with locking issue.How do i cater these situations in the case life cycle ? Is there any design principle which i need to follow to avoid these circumstances ?Looking forward for your thoughts Low-Code App Development DevOps Data Integration Java and Activities Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 13 Sep 2017 23:58 EDT×Close popoverChinmai Sravanthi Udayagiri (Chinmai_Sravanthi) PEGA Associate Technical Solutions Engineer Pegasystems Inc. IN View ProfileChinmai_Sravanthi PEGA replied to NarenP_InfosysHi Narendra, You can check this link for how to configure DWA. Hope this might help you. - Chinmai Sravanthi.