NaveenG1 Member since 2014 3 posts
Tech Mahindra
Posted: 3 years ago
Last activity: 3 years 4 months ago

Display the deferred proposition on the top offers

Hi Guys,

On the NBA screen we provide accept/reject/deffer option to agent for all the offers and we always display the top 3 offer.

now we have a requirement to display the recently deferred offer on the top among the 3 top offers,if customer call after 1 day.

so for example if the customer has deferred 3 offers in last 3 days only the recently deferred offer should be displayed in the top offers and rest 2 should be suppressed.

How can we design the above functionality

Thanks in advance

Decision Management
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