Question 1 Replies 47 Views × Close popover Zion Judson (judsz) PEGA GCS Solutions Engineer I Pegasystems Inc. US View Profile Send Message judsz Member since 2019 7 posts PEGA Posted: May 18, 2020 Last activity: May 19, 2020 Posted: 18 May 2020 14:51 EDT Last activity: 19 May 2020 3:12 EDT Email Bot Case Creation Automated Email Edit How do you edit the Automated email response for new case creation? Also is it possible to have an automated email that send out when the case is resolved similar to the one that is created when an email is processed (view attachment). ***Edited by Moderator Marissa to update Content Type from Discussion to Question*** Pega Platform Case Management Communications and Media × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Posted: 11 months ago Posted: 19 May 2020 3:12 EDT × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to judsz Hello, I guess this is just a correspondence. You should be able to customize it of course. Can you trace it and check?