Question1Replies35Views judsz Member since 2019 6 posts PEGA Posted: May 18, 2020Last activity: May 19, 2020 Email Bot Case Creation Automated Email EditHow do you edit the Automated email response for new case creation? Also is it possible to have an automated email that send out when the case is resolved similar to the one that is created when an email is processed (view attachment). ***Edited by Moderator Marissa to update Content Type from Discussion to Question*** Pega Platform Case Management Communications and Media ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 6 months agoMarcLasserre_GCS PEGA replied to judszHello, I guess this is just a correspondence. You should be able to customize it of course. Can you trace it and check?