Posted: 17 Dec 2015 4:26 EST Last activity: 19 Dec 2015 5:21 EST
Exposing custom properties in pr_sys_queues table
Could you, please, tell me if it is possible to expose custom properties as a database columns in internal Pega table pr_sys_queues without any negative impact on all agents' processing and all other OOTB functionalities?
We developed a report which retrieves data from pr_sys_queues table using custom properties as a columns source, but its execution performance is severely limited by the lack of "report's optimization" in terms of these custom properties. We are not sure if exposing these properties will not have a bad effect on application stability and functioning.