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Leela Mohan (LEELAMOHAN)
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Senior Architect
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IN
LEELAMOHAN Member since 2013 16 posts
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Posted: September 15, 2020
Last activity: September 15, 2020
Posted: 15 Sep 2020 13:31 EDT
Last activity: 15 Sep 2020 13:37 EDT

PYPRIOROTY in PR_SYS_QUEUE table

Hello All,

What is the significance of PYPRIORITY column in PY_SYS_QUEUE table?

When pushing a case using queue for agent, can we mention some priority to the case?

And standard agent can start process those cases based on prioroty?

Thanks.

Leela  Mohan

Pega Platform 7.4 Case Management Communications and Media Lead Business Architect