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 Francisco Javier Guzman Anaya (FranciscoJavierG2301)
Rulesware LLC

Rulesware LLC
MX
FranciscoJavierG2301 Member since 2017 24 posts
Rulesware LLC
Posted: October 14, 2020
Last activity: October 16, 2020
Posted: 14 Oct 2020 15:48 EDT
Last activity: 16 Oct 2020 10:33 EDT

Extension points for register a record of an extended interaction history

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I am reviewing how to extend the IH, I followed the steps as in following article: https://community.pega.com/knowledgebase/articles/decision-management-overview/extending-interaction-history

I was able to record the property in the IH because I was using a Real-Time Event, so at some point the main data flow, ProcessFromEventSource, invokes DFWriteEventTriggerIH DF to save the data into the IH. As Trigger_NBA_Top_Level is invoked as part of the ProcessFromEventSource, then I can set a value in the extended property as part of the strategy result.

I wonder, what are the extension points to set the value, so it is recorded in the IH’s fact table for the following scenarios?

  • Get the NBA Container response with recording the impression configured
  • Capturing the response for an action either initiated by a Real-Time  Event or returned by a Real-Time Container

Finally, just to validate, my understanding is that when NBA Container not configured to record the impression it would not be a best practice to force a record of the request. Is this statement correct?

Pega Marketing for Financial Services 8.4 Decision Management Financial Services Business Architect
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Posted: 9 months ago
Posted: 16 Oct 2020 6:51 EDT
Harish Reddy KantaReddy (reddh)
PEGA
Manager CRM - Marketing
Pegasystems Inc.
IN
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Hi Francisco Jaiver,

Thanks for reaching us.

If I understand the problem correctly, what you are saying is that, you could able to extend the IH and using Real-time events functionality you see the value extended IH in table, but when you run real-time containers you are not able to see the extended IH column value. If it's true, then you need to following extending real-time containers (topic - Implementing real-time containers ) 

https://community.pega.com/knowledgebase/documents/pega-marketing-84-implementation-guide.

If my understanding is wrong, can you please elaborate the issue more.

 

Thanks Harish.

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Posted: 9 months ago
Posted: 16 Oct 2020 10:33 EDT
Francisco Javier Guzman Anaya (FranciscoJavierG2301)
Rulesware LLC

Rulesware LLC
MX
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Hi Harish @Harish,

yes, your understanding of my success scenario is correct, I will restate the questions to try to explain better the other two scenarios I am interested in. Notice that is a different objective to extend IH and to extend RT-Containers, I have extended successfully a RT-Container in the past.

 

Success scenario

I am able to see the property value at my extended IH record when using Real-Time Containers, in that case I set the value as part of the Strategy Result, simplest implementation would be to set property componente in Trigger_NBA_Top_Level strategy.

 

Questions

  1. Where do I place the set value so it is recorded in my extended IH when I get the NBA Container (Container service) and this NBA Container is configure with "Impression Capture: Capture on retrieval"?  
  2. Where do I place the set value so it is recorded in my extended IH while capturing the response (CaptureResponse service)?

Thanks and best regards

Javier 

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