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BALASUBRAMANIAMD2991 Member since 2017 45 posts
NTT Data
Posted: December 27, 2018
Last activity: December 31, 2018
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Face Book Channel Service Case Creation

I have service case creation issue using Facebook channel , what exactly issue without seeing log files cannot say what exact issue. But no log files available in that scenario what is the answer , it could be

If generally we say if have a problem of creating service case , it could be

In general I know need to check in Response Configuration attached, but where to identify exactly what is the issue[ see the log file] not able to create service case

Is it Response – Create Command Issue

Or

Text Analyzer --- Match , No Match issue?

Or

Mapping Issue – property mapping issue

What is the right answer?

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