Failure in RoboticsApiHelper.GetRobotProfile after robot registration
Facing an issue while connecting from Platform to RPA. Registration is successful, but it fails immediately after that when it tries acquiring the 'Profile information' from Pega Platform server. Has anyone come across such problem?
Pega Platform version is 7.4 and Robotics version is 8.0.1088.0
Following is the log snippet (can not share the whole log just yet.):
After checking the sequence of events after registration, we concluded that problem must be in authentication/access group evaluation. Checked Dynamic System settings followed by the 2 decision tables
Since the above were alright, we checked the Workgroup value assigned to the Operator ID instance corresponding to the Robot. Found that, someone had by mistake changed it to the value due to which it won't pass through the decision table conditions.
It is working fine now after restoring the value with a valid one.