kranthi chirra (kranthic7883)

kranthic7883 Member since 2015 1 post
Posted: March 1, 2019
Last activity: September 30, 2019
Posted: 1 Mar 2019 11:35 EST
Last activity: 30 Sep 2019 23:10 EDT

File listener picks up a file to process that is not completely copied to intake folder.

We have a File Listener to pick up xml files and we noticed that intermittently file listener picks up a file and try to process it which is not fully copied to intake folder.

Below is the error in log:

Caught exception parsing XML stream
org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.

Because the file is not fully copied it could not find the end tag, Also the corresponding file in the unprocessed folder is incomplete.

In the activity , It is failing at the step Apply-Parse-XML . Before parsing we are doing a Base64Decode.

Due to large volume of xml files we are seeing atleast 10 failures per day and as a work around

we are manually moving the file from completed folder back to intake folder to re process.

Listener is configured on 4 nodes

Polling Interval : 300 seconds

Pega V 7.1.7

Please help if there is any fix for this issue or any ideas to prevent this.
Also any ideas to automate the reprocesing (moving the file from completed folder back to intake folder) will be helpful.

Enterprise Application Development Dev/Designer Studio
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