Question3Replies276Views×Close popoverkranthi chirra (kranthic7883) TCS TCS US View Profile kranthic7883 Member since 2015 1 post TCS Posted: March 1, 2019Last activity: September 30, 2019Posted: 1 Mar 2019 11:35 ESTLast activity: 30 Sep 2019 23:10 EDT Closed File listener picks up a file to process that is not completely copied to intake folder.We have a File Listener to pick up xml files and we noticed that intermittently file listener picks up a file and try to process it which is not fully copied to intake folder.Below is the error in log:Caught exception parsing XML stream org.xml.sax.SAXParseException: XML document structures must start and end within the same entity. Because the file is not fully copied it could not find the end tag, Also the corresponding file in the unprocessed folder is incomplete. In the activity , It is failing at the step Apply-Parse-XML . Before parsing we are doing a Base64Decode.Due to large volume of xml files we are seeing atleast 10 failures per day and as a work around we are manually moving the file from completed folder back to intake folder to re process.Listener is configured on 4 nodesPolling Interval : 300 secondsPega V 7.1.7Please help if there is any fix for this issue or any ideas to prevent this. Also any ideas to automate the reprocesing (moving the file from completed folder back to intake folder) will be helpful. Low-Code App Development Dev/Designer Studio ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 1 Mar 2019 11:56 EST×Close popoverArvind Malav (ARVINDMALAV) PEGA Technical Manager PEG IN View ProfileARVINDMALAV PEGA replied to kranthic7883Do you see any change in behavior is File listener is made to run only on single node? Posted: 1 year agoPosted: 4 Mar 2019 16:39 EST×Close popoverkranthi chirra (kranthic6713) Prime Therapeutics LLC Prime Therapeutics LLC US View Profilekranthic6713 Prime Therapeutics LLC replied to ARVINDMALAVTried running on only one node . No change Posted: 1 year agoPosted: 30 Sep 2019 23:10 EDT×Close popoverRavi Kumar B (br001) PEGA Principal Technical Solutions Engineer Pegasystems Inc. IN View Profilebr001 PEGA replied to kranthic7883Hi, Kindly validate the failed file first, for improper tag or missed out tags. If all the tags check out, Kindly use the option of Lock listener's temporary file in Process tab of the listener which will avoid the duplication read or locking of the files.