As part of the business requirement, assignments were provided with SLA Days, post which on no action the Assignment should get auto resolved without any issues and should move to the next Assignment.
Type of Flow: Split For Each
1) Set flow with Assignment SLA
2) The SLA is set with Goal & Deadline and on SLA Deadline configure activity to resolve the assignment.
3) The Deadline activity resolve the assignment via SVCPERFORMFLOWACTION Activity. This also contains activity call to send email notification that the task assignment is auto completed.
***Edited by Moderator: Pooja Gadige to add platform capability tag***
@MarcLasserre_GCS Both are different issues, but involving SLAs. This specifically affects the workflow process because, once the auto approval is completed it should move to the next approval and that wont happen because it goes to the Repair Assignment.
Posted: 5 months ago
Posted: 19 May 2021 6:54 EDT
Marc Lasserre (MarcLasserre_GCS)
Principal Software Solutions Engineer