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Posted: January 17, 2021
Last activity: January 27, 2021
How to capture customer response to an offer on click of button "Accept" in Decisioning
How to capture customer response to an offer on click of button "Accept" in Decisioning . Any OOTB rules in decisioning to apply this functionality.?
Posted: 3 months ago
@Guru Deshkulkarni, If it is Real-time Inbound channel, you can use the delayed learning approach to capture the response for the Decision already made.
Thanks,
Nanjundan Chinnasamy | PEGA Lead Decisioning Architect
Hello @GOPIREDDY
Please go through the Pega Academy mission Always-on Outbound Customer Engagement. The module Defining an action for outbound contains a lesson Creating an email treatment, which explains how to add the Accept button to an email treatment. When the customer clicks this button, a response is sent from the email client to Pega Customer Decision Hub, which records an offer acceptance in the Interaction History.
Regards
Guru