Question
How to change the assignment status of case.
Hi ,
we have a requirement to change the status of case as well as assignment simultaneously.
we have set the pystatus work in flow its changing the status in case level not assignment level.please suggest me any ideas.
Thanks Inadvance.
Hi KAUTUKSHET,
actually we are setting this in assignment shape only. but its not reflecting in assignment level. while opening assignment from wb.
please let me know if any info required.
can you check the value of the field pyAssignmentStatus for that case before and after the execution?
If you want to explicitly set the status of your assignment, then please have a look at the below OOTB activity and reuse the logic from there.
Rule Info:
RULE-OBJ-ACTIVITY ASSIGN- RESETASSIGNMENTSTATUS #20110712T004916.769 GMT/Pega-ProCom:06-02-01
PLEASE DO NOT USE THE ACTIVITY AS IT IS.
May be , you want to implement an On change rule and call the activity to update the assignment status. On change of the pyStatusWork, you can call the activity and update the assignment status.
Are you able to set the assignment status in the flow (process designer)? On the assignment shape, you will have the option to set the status for that assignment.