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Estes Express Lines, Inc.
Posted: February 15, 2019
Last activity: February 28, 2019
Closed
How to repoen a Resolved-Comoleted case.
How can I provide an option to "Reopen " a Resolved - Completed case . This Reopen option should appear in Actions dropdown.
***Edited by Moderator Marissa to update platform capability tags****
Hi Sudheer,
There is an OOTB activity Reopen that you can make use of.
Regards,
Vikash