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Estes Express Lines, Inc.
Posted: February 15, 2019
Last activity: February 28, 2019
Closed
How to repoen a Resolved-Comoleted case.
How can I provide an option to "Reopen " a Resolved - Completed case . This Reopen option should appear in Actions dropdown.
***Edited by Moderator Marissa to update platform capability tags****
Posted: 2 years ago
Hi Sudheer,
Once case is resolved, case will display Confirm screen. So to reopen the case provide a button in the confirm harness then call reopen activity in the action tab of button. (you can include when rules to define the conditions for displaying the button)
This will give the Reopen functionality to resolved cases.
Hi Sudheer,
There is an OOTB activity Reopen that you can make use of.
Regards,
Vikash