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Estes Express Lines, Inc.
Estes Express Lines, Inc.
IN
Estes Express Lines, Inc.
Posted: February 15, 2019
Last activity: February 28, 2019
Last activity: 28 Feb 2019 1:34 EST
Closed
How to repoen a Resolved-Comoleted case.
How can I provide an option to "Reopen " a Resolved - Completed case . This Reopen option should appear in Actions dropdown.
***Edited by Moderator Marissa to update platform capability tags****
Posted: 2 years ago
PEGA
Pegasystems Inc.
IN
Hi Sudheer,
There is an OOTB activity Reopen that you can make use of.
Regards,
Vikash
Posted: 2 years ago
NIIT Incessant Tech
NIIT Incessant Tech
SG
Hi Sudheer,
Once case is resolved, case will display Confirm screen. So to reopen the case provide a button in the confirm harness then call reopen activity in the action tab of button. (you can include when rules to define the conditions for displaying the button)
This will give the Reopen functionality to resolved cases.