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RyoA0121 Member since 2016 3 posts
Adachi
Posted: 3 years ago
Last activity: 3 years 5 months ago
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How to resolve all sub cases when parent case is resolved

Hi,

I am looking for a way to resolve all sub cases automatically when parent case is resolved. Is there any configurations or do we have to manually build an activity? This requirement must be very common and generic but I am unable to find a way to do it easily. Any activity?

I am not sure if this makes any difference but just FYI - in our application we are covering the same class work type.

Thanks,

Case Management
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