Resolve a parent case without resolving its child cases
Hi,
In a Parent-Child relationship. For example, CaseA has two child (CaseB and CaseC). I want to Resolve CaseA without resolving CaseB nad CaseC.
Is this possible to achieve?
Hi,
You can call OOTB activity pxForceCaseClose which has a boolean param CloseAllSubCases. You can pass this param as false.
Hello,
Its not mandatory when the Parent case is resolved the child cases should resolve. If we use any Ticket like AllCoverResolved or pxForceCaseClose with the CloseAllSubcases flag setting to true then all the child cases will be resolved when the parent case is resolved. Parent Child relation is for dependency purpose like when the child updates if the Parent needs to be updated then in that scenario again Parent case should be re-opened so in order to avoid that Parent will be kept open until all the child cases are resolved.
Hi,
Thanks for posting the query.
You can call the UpdateStatus activity as part of your parent case process flow and set the status to Resolved.