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Regulagedda Pavani (RegulageddaPavani)
United health group
IN

United health group
United health group
IN
United health group
Posted: April 18, 2016
Last activity: April 19, 2016
Last activity: 19 Apr 2016 0:15 EDT
How to requeue items in broken queue of Agents
Hi All,
How to re queue items in broken queue of Agents.
What is the name of the queue?
Posted: 4 years ago

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Haritha Damarla (Haritha12)
Technical Solutions Engineer
Pegasystems Inc.
IN

PEGA
Pegasystems Inc.
IN
Accepted Solution
Posted: 4 years ago

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Carissa Wenhardt (CarissaW_GCS)
Principal Software Solutions Engineer
Pegasystems Inc.
US

PEGA
Pegasystems Inc.
US
Hi Pavani,
You can requeue broken queue items from SMA or the Developer portal.
In SMA:
- Click on System Queue Management in the Agent Management section.
- Click the radio button next to Broken-Process.
- Select the appropriate item and click Requeue.
In the Developer portal:
- Select Designer Studio -> Process & Rules -> Tools -> Work Admin -> Broken Queue Items.
- Select the class for the broken queue item you wish to requeue and click Execute View. For example, for SLAs you would select System-Queue-ServiceLevel.
- Select the appropriate item and click Requeue.
Carissa
Posted: 4 years ago

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Regulagedda Pavani (RegulageddaPavani)
United health group
IN

United health group
United health group
IN
Thank you
Posted: 4 years ago

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Regulagedda Pavani (RegulageddaPavani)
United health group
IN

United health group
United health group
IN
Thank you
Posted: 4 years ago
In addition to what Haritha and Carissa suggested, you can review following PDN article too:
https://pdn.pega.com/how-requeue-failed-agent-items-broken-queue-items-report
Posted: 4 years ago

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Regulagedda Pavani (RegulageddaPavani)
United health group
IN

United health group
United health group
IN
Thank you
Hi pavani,
You can follow the below path to requeue the broken queue items :

It will list all the items in brokenqueue. You can select one item and re-queue it .
But please be noted that, there is a chance for that entry to enter into the broken queue once again , eventhough you requeue it , if you don't correct that error appropriately .