Hi Pavani,

You can requeue broken queue items from SMA or the Developer portal.

In SMA:

1. Click on System Queue Management in the Agent Management section.
2. Click the radio button next to Broken-Process.
3. Select the appropriate item and click Requeue.

In the Developer portal:

1. Select Designer Studio -> Process & Rules -> Tools -> Work Admin -> Broken Queue Items.
2. Select the class for the broken queue item you wish to requeue and click Execute View.  For example, for SLAs you would select System-Queue-ServiceLevel.
3. Select the appropriate item and click Requeue.

Carissa