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 Regulagedda Pavani (RegulageddaPavani)
United health group

United health group
IN
RegulageddaPavani Member since 2015 35 posts
United health group
Posted: April 18, 2016
Last activity: April 19, 2016
Posted: 18 Apr 2016 7:25 EDT
Last activity: 19 Apr 2016 0:15 EDT
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How to requeue items in broken queue of Agents

Hi All,

How to re queue items in broken queue of Agents.

What is the name of the queue?

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Posted: 5 years ago
Posted: 18 Apr 2016 8:18 EDT
Haritha Damarla (Haritha12)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi pavani,

You can follow the below path to requeue the broken queue items :
1.png

It will list all the items in brokenqueue. You can select one item and re-queue it .

2.png

But please be noted that, there is a chance for that entry to enter into the broken queue once again , eventhough you requeue it , if you don't correct that error appropriately .

Accepted Solution

Posted: 5 years ago
Posted: 18 Apr 2016 8:24 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

Hi Pavani,

You can requeue broken queue items from SMA or the Developer portal.

In SMA:

  1. Click on System Queue Management in the Agent Management section.
  2. Click the radio button next to Broken-Process.
  3. Select the appropriate item and click Requeue.

In the Developer portal:

  1. Select Designer Studio -> Process & Rules -> Tools -> Work Admin -> Broken Queue Items.
  2. Select the class for the broken queue item you wish to requeue and click Execute View.  For example, for SLAs you would select System-Queue-ServiceLevel.
  3. Select the appropriate item and click Requeue.

Carissa