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Posted: January 24, 2018
Last activity: October 12, 2018
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Broken Queue items Requeue and notify through AES if any broken items
How to reset broken queue items automatically and notify to user through AES if any broken queue items
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You can set maxAttemps number when you are doing queue-for-agent. Alternatively, you can create another agent which browses pr_sys_queues table and manually repairs broken items with custom Java code. You can try java step from below post.
https://pdn.pega.com/community/product-support/question/are-there-any-ootb-methods-re-queue-items-broken-queue