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Broken Queue items Requeue and notify through AES if any broken items
How to reset broken queue items automatically and notify to user through AES if any broken queue items
***Edited by Moderator Marissa to update group tags; platform capability tags***
Posted: 3 years ago
Vodafone
Vodafone
IN
You can set maxAttemps number when you are doing queue-for-agent. Alternatively, you can create another agent which browses pr_sys_queues table and manually repairs broken items with custom Java code. You can try java step from below post.