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Posted: January 24, 2018
Last activity: October 12, 2018
Broken Queue items Requeue and notify through AES if any broken items
How to reset broken queue items automatically and notify to user through AES if any broken queue items
***Edited by Moderator Marissa to update group tags; platform capability tags***
You can set maxAttemps number when you are doing queue-for-agent. Alternatively, you can create another agent which browses pr_sys_queues table and manually repairs broken items with custom Java code. You can try java step from below post.
https://pdn.pega.com/community/product-support/question/are-there-any-ootb-methods-re-queue-items-broken-queue