Broken Queue items Requeue and notify through AES if any broken items
How to reset broken queue items automatically and notify to user through AES if any broken queue items
***Edited by Moderator Marissa to update group tags; platform capability tags***
Posted: 2 years ago
You can set maxAttemps number when you are doing queue-for-agent. Alternatively, you can create another agent which browses pr_sys_queues table and manually repairs broken items with custom Java code. You can try java step from below post.
https://pdn.pega.com/community/product-support/question/are-there-any-o…