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Pranjali Mundra (PranjaliM3679)
Incessant Technologies
Senior Software Engineer
Incessant Technologies
IN
PranjaliM3679 Member since 2015 1 post
Incessant Technologies
Posted: October 29, 2015
Last activity: October 29, 2015
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I wanted to know more about EstablishContext in relevance with  'Queue for Agent' method. If somebody can throw light on the topic.

I wanted to know more about EstablishContext in relevance with  'Queue for Agent' method. If somebody can throw light on the topic. We are trying to use the same in the scenario :

We want to capture exception after the agent has has tried all the attempts defined in the configuration and keep the case in a workbasket , so that the user can process the case manually.

Case Management
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