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ARETEANS
Posted: September 14, 2017
Last activity: September 14, 2017
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Regarding Queue for Agent method
For which agents we are using Queue for Agent method ,standard or Advanced?
***Updated by moderator: Lochan to add Categories***
Posted: 3 years ago
Hi,
You can use standard mode.
Please refer the attachment and link for more details.
https://pdn.pega.com/how-agent-queues-work
Thank You.
Posted: 3 years ago
Hi,
Please also refer the below pdn article. Standard mode is a better choice.
https://pdn.pega.com/node/140361
Thanks,
Susan
The method creates a queue item so you can use a standard agent to pull items from the queue.