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Som Venkata Kumar Rallapati (Som@Soprasteria)
Soprasteria
Consultant
Soprasteria
CH
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Som@Soprasteria Member since 2011 16 posts
Soprasteria
Posted: September 5, 2016
Last activity: October 11, 2016
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images in the email body for the gmail are not displayed

Hi Team,

Requirement: In my application i need to display the images in the email body.

Approach: Used Pega OOTB activity (CorrNew) for sending email and Created and Passing the Correspondence rule  having image inserted as paramter to the mentioned activity, i was able to see the images in the yahoo mail, domain emails(outlook).  but couldnt load images in the gmail, Please reply would be appreciable.

Thanks

***Updated by Moderator: Lochan. Removed user added FAQ and Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option; updated categories; Added SR Details***

Low-Code App Development Case Management Data Integration User Experience Support Case Created
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Posted: 4 years ago
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Rincy Rappai (RINCYRAPPAI_GCS)
PEGA
Technical Lead
Pegasystems Inc.
IN
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Hello Som, 


Thanks for posting your query on PSC.


Refer below related posts:


https://pdn.pega.com/community/pega-product-support/question/including-image-correspondence


https://pdn.pega.com/community/pega-product-support/question/how-embed-image-e-mail-correspondance


Hope this helps.


Regards,


Rincy


 


 

Posted: 4 years ago
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Som Venkata Kumar Rallapati (Som@Soprasteria)
Soprasteria
Consultant
Soprasteria
CH
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Hello,


I seen this post earlier, but this is not working i am getting the below error.the image is not rendering only when we open the mail in gmail.


 com.pega.pegarules.pub.PRRuntimeException: Illegal characters detected in the path "/StaticContent/common/25860cf09255973e67d4dd21bd24bfc1//c_zdp4FjGam7bYOW3jaoghcEK9Ma08NV*/webwb/Img_DeclrEmail.png>". You may not use ", ?, *, <, >, |, :  in the gmail


Thanks

Posted: 4 years ago
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Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN
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Hi Rincy,


Thanks for letting us know the SR details here. I have updated the original post for effective tracking and also added a Pulse post to the SR, thus linking the 2 items!


Regards,

Lochan  |  Community Moderator  |  Pegasystems Inc.

Posted: 4 years ago
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Marissa Rogers (MarissaRogers)
MOD
Senior Community Moderator
Pegasystems Inc.
US
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Hello,


I'm showing that this SR has been resolved as our team was unable to reach you for response. If you need further assistance, please reach out to us again.


Marissa | Community Moderator | Pegasystems Inc.

Posted: 4 years ago
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Mary Carbonara (MaryCarbonara)
PEGA
GCS Technical Writer
Pegasystems Inc.
US
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In response to this question thread, Jeff Houle recommended that a PDN Article be developed. 

Thanks to Jeff and Thomas Thrien, the article (tracked by KR-1585) is now published:


https://pdn.pega.com/troubleshooting-images-meant-be-embedded-email-correspondence-do-not-display-appear-attachments


 


 
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