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 Som Venkata Kumar Rallapati (Som@Soprasteria) Soprasteria Consultant
Soprasteria
CH
Som@Soprasteria Member since 2011 17 posts
Soprasteria
Posted: September 5, 2016
Last activity: October 11, 2016
Posted: 5 Sep 2016 12:01 EDT
Last activity: 11 Oct 2016 15:34 EDT
Closed
Solved

images in the email body for the gmail are not displayed

Hi Team,

Requirement: In my application i need to display the images in the email body.

Approach: Used Pega OOTB activity (CorrNew) for sending email and Created and Passing the Correspondence rule  having image inserted as paramter to the mentioned activity, i was able to see the images in the yahoo mail, domain emails(outlook).  but couldnt load images in the gmail, Please reply would be appreciable.

Thanks

***Updated by Moderator: Lochan. Removed user added FAQ and Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option; updated categories; Added SR Details***

Low-Code App Development Case Management Data Integration User Experience Support Case Created
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 5 years ago
Posted: 5 Sep 2016 20:11 EDT
Rincy Rappai (RINCYRAPPAI) PEGA Principal Software Engineer DevSecOps, Application Security
Pegasystems Inc.
IN

Hello Som, 

Thanks for posting your query on PSC.

Refer below related posts:

https://pdn.pega.com/community/pega-product-support/question/including-image-correspondence

https://pdn.pega.com/community/pega-product-support/question/how-embed-image-e-mail-correspondance

Hope this helps.

Regards,

Rincy

 

 
Posted: 5 years ago
Posted: 6 Sep 2016 4:21 EDT
Som Venkata Kumar Rallapati (Som@Soprasteria) Soprasteria Consultant
Soprasteria
CH

Hello,

I seen this post earlier, but this is not working i am getting the below error.the image is not rendering only when we open the mail in gmail.

 com.pega.pegarules.pub.PRRuntimeException: Illegal characters detected in the path "/StaticContent/common/25860cf09255973e67d4dd21bd24bfc1//c_zdp4FjGam7bYOW3jaoghcEK9Ma08NV*/webwb/Img_DeclrEmail.png>". You may not use ", ?, *, <, >, |, :  in the gmail

Thanks
Posted: 5 years ago
Posted: 6 Sep 2016 5:24 EDT
Rincy Rappai (RINCYRAPPAI) PEGA Principal Software Engineer DevSecOps, Application Security
Pegasystems Inc.
IN

Hello Som, 

Thanks for the response.

What is the version of Pega used at your end?

Regards,

Rincy
Posted: 5 years ago
Posted: 14 Sep 2016 22:42 EDT
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Rincy,

Thanks for letting us know the SR details here. I have updated the original post for effective tracking and also added a Pulse post to the SR, thus linking the 2 items!

Regards,
Lochan  |  Community Moderator  |  Pegasystems Inc.
Posted: 5 years ago
Posted: 30 Sep 2016 8:29 EDT
Marissa Rogers (MarissaRogers) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
US

Hello,

I'm showing that this SR has been resolved as our team was unable to reach you for response. If you need further assistance, please reach out to us again.

Marissa | Community Moderator | Pegasystems Inc.
Posted: 5 years ago
Posted: 11 Oct 2016 15:34 EDT
Mary Carbonara (MaryCarbonara) PEGA Principal Knowledge Management Specialist
Pegasystems Inc.
US

In response to this question thread, Jeff Houle recommended that a PDN Article be developed. 
Thanks to Jeff and Thomas Thrien, the article (tracked by KR-1585) is now published:

https://pdn.pega.com/troubleshooting-images-meant-be-embedded-email-correspondence-do-not-display-appear-attachments

 

 

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