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SIVAjiTheBoss Member since 2013 13 posts
TCS
Posted: September 29, 2017
Last activity: October 16, 2018
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issues faced while trying to open child cases for a parent case

Hi,

consider a scenario where i have two child cases (CC1 and CC2) for a parent case (PC1).

in the case type rule of the child case the "Do not lock the parent case when the child case is being performed" check box has been checked.

now user1 opens the child case CC1 in perform harness.

and then user1 opens the child case CC2. the issue here is while opening CC2 it replaces the thread of CC1 and once user closes CC2, the thread of CC1 is also lost.

if user2 tries to open the object CC1 system shows the message as "object CC1 has been locked by user1".

the pega FW used here is CS.

have somebody faced similar kind of issue.

Thanks,

Siva

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