Posted: 5 Aug 2019 13:07 EDT Last activity: 29 Aug 2019 6:22 EDT
Looking design suggestions for a Customer Service Email Bot which has multiple intents
We are planning to implement an use case of Email Bot in our Customer Service application to automate replies to real response using pega AI mechanism and NLP. We need your inputs or design suggestions to handle multi intent scenarios (Where a email request contains more than one request type)
Appreciate if you have any suggestions or any better way of implementing this usecase.
When Email bot detects multiple 'topics', you can configure 'Automatic routing' to execute 'All matching actions' and Email bot executes as many routing conditions as are matched. This feature is available in platform version 8.2+.