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Srikanth Veeramalla (Srikanth_INCESSANT)
Coforge Limited
Pega Developer
Coforge Limited
US
Srikanth_INCESSANT Member since 2011 2 posts
Coforge Limited
Posted: August 5, 2019
Last activity: August 29, 2019
Posted: 5 Aug 2019 13:07 EDT
Last activity: 29 Aug 2019 6:22 EDT
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Looking design suggestions for a Customer Service Email Bot which has multiple intents

Hello,

We are planning to implement an use case of Email Bot in our Customer Service application to automate replies to real response using pega AI mechanism and NLP. We need your inputs or design suggestions to handle multi intent scenarios (Where a email request contains more than one request type)

Appreciate if you have any suggestions or any better way of implementing this usecase.

Thanks,
Srikanth

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