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Craig Armstead (CraigA52)
Link Fund Solutions

Link Fund Solutions
GB
CraigA52 Member since 2017 25 posts
Link Fund Solutions
Posted: February 3, 2021
Last activity: February 4, 2021

OOTB Agent DisableDormantOperators not working

Hi All,

Our OOTB Agent DisableDormantOperators is running but isn't disabling any users.

If I turn on debug logging and run the activity manually (pzDisableDormantOperators) I can see it goes through the motions but doesn't actually disable any users.

Logging

In the activity it's calling this

((PegaAPI)tools).handleEnableOrDisableOperatorRequest(responsePage,operators,paramPage);

But I can find no reference to it and no matter which logger I enable ALL against I get no further information.

Does anyone know what the problem might be?

This isn't working in any of our environments, we are running 7.31.

I should mention that using the PegaAPI method /users/disable works just fine.

Pega Platform 7.3.1 System Administration Financial Services System Administrator