Thanks..we didn't restrat the system .. we will give try after restarting the systems.. Do we really need DSS settings? According to help documention ,if setting doesn't exist then it takes as Deferred. The same usecase didn't work before creating DSS as well..
Posted: 2 years ago
Posted: 24 Apr 2020 11:32 EDT
Rajasekhar Paati (Rajasekhar_Paati)
Senior Software Engineer
Have you enabled Monitoring on Service package and tested if the calls are being recorded or not instead of delegating to Service rule configuration change? just to make sure if this is happening with all the options.